Internal and External Factors Impacting Inside Sales Employee Turnover

Some may think compensation is the most important factor impacting employee turnover; it may surprise you to find out there are other factors attributing to employee turnover.

Employee turnover is a concern of any business and how to best manage and curtail the loss of good employees. Some turnover is good, but how do you define what is good turnover versus bad turnover, and what factors impact this critical business metric? Are there positions within an organization more business impacting than others? The research conducted looked at both internal and external factors impacting inside sales executives to leave their current employer for one who may be around the corner or down the street. Central Florida including the greater Orlando area has numerous inside sales organizations employing hundreds of inside sales executives. Some notable names include ADP, Spectrum, Staples, CenturyLink, Sprint, Liberty Mutual, Finestra, and many smaller companies.
The focus of my research project was to answer two questions many companies would like to know and, by doing so, mitigate the causes of high employee turnover. The two questions are:
1. What are the internal factors of an organization that impact inside sales performers to leave their current employer?
2. What are the external factors of an organization that impact inside sales performers to leave their current employer?

Authors: Dennis H. Kimerer

Link: https://doi.org/10.28945/4582

Cite as: Kimerer, D.H. (2020). Internal and external factors impacting inside sales employee turnover. Muma Business Review 4(6). 81-84. https://doi.org/10.28945/4582

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